Payment & Security
Payment Methods
Available payment methods for your order will be displayed during checkout.
Payment options may vary depending on:
• Your location
• Selected currency
• Device type
• Order value
• Payment services available at the time of purchase
Only payment methods displayed as available during checkout can be used to complete your order.
KAELIROAY currently supports payment methods provided through Shopify and available third-party payment providers.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
Your payment provider, issuing bank, card network, or other financial institution may:
• Approve or decline a transaction
• Request additional verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks
KAELIROAY does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.
If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.
Checkout Security
KAELIROAY uses Shopify as its ecommerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.
Payment transactions may be processed through systems operated by:
• Shopify
• Payment processors
• Card networks
• Banks
• Other participating financial institutions
We take reasonable steps to maintain a secure online shopping experience.
However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
For your protection, we recommend:
• Using trusted devices and secure networks when making purchases
• Keeping your account credentials confidential
• Confirming that you are visiting kaeliroay.com before entering payment information
• Avoiding sending sensitive payment information through email or customer support messages
KAELIROAY will never ask you to provide:
• Complete credit card numbers
• CVV/security codes
• Online banking passwords
• Other sensitive financial credentials
through email or customer service communications.
Pricing and Order Total
Before completing your purchase, checkout will display the applicable:
• Product price
• Quantity
• Discounts
• Shipping charges
• Applicable taxes
• Final order total
Please carefully review your order information before submitting payment.
The amount displayed during checkout before completing your purchase will generally be the amount authorized for the transaction, subject to any separate fees applied by your bank or payment provider.
Currency and Foreign Exchange
Prices on kaeliroay.com are displayed and processed in:
U.S. dollars (USD)
If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply:
• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges
These rates and fees are determined independently by your payment provider and are not controlled by KAELIROAY.
Temporary Authorization Holds
In some cases, your bank or card issuer may display a temporary or pending authorization before payment has been fully completed.
A pending authorization does not necessarily mean that a final charge has been completed.
If a payment attempt fails or an order is canceled, the time required for a temporary authorization to disappear depends on your:
• Bank
• Card issuer
• Payment provider
KAELIROAY does not control the release timing of authorization holds.
Failed or Declined Payments
Payments may be declined due to:
• Incorrect payment information
• Insufficient funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud-prevention screening
• Payment-provider limitations
• Technical or network issues
If payment cannot be successfully authorized, your order may not be completed.
Please contact your bank or payment provider if you require additional information regarding a declined transaction.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same order, please first check whether one transaction is listed as:
Pending
or
Temporary Authorization
If you still believe an incorrect or duplicate charge has occurred, please contact us:
Email:
service@kaeliroay.com
Please provide:
• Order number
• Email address used during checkout
• Transaction date
• Amount charged
For security reasons, please do not send:
• Complete payment card numbers
• CVV/security codes
• Online banking passwords
• Other sensitive financial information
through email.
Discount Codes and Promotions
Discount codes must generally be entered before checkout is completed.
Promotional codes and special offers may be subject to:
• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limitations
• Other promotion-specific conditions
Unless otherwise stated, discount codes:
• May not be combined with other offers
• Cannot be exchanged for cash
• Cannot be applied retroactively to completed orders
• May be limited to one use per customer or order
The terms displayed with each promotion will apply.
Taxes and Other Charges
Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.
International orders may also be subject to:
• Customs duties
• Import taxes
• Brokerage fees
• Local government charges
• Carrier-related fees
These charges, where applicable, are generally the responsibility of the recipient unless otherwise stated.
For additional information, please review our Shipping Policy.
Refunds
Approved refunds are generally issued to the:
Original payment method
used for the purchase, unless another method is required or permitted by applicable payment providers or applicable law.
Once KAELIROAY issues a refund, your:
• Bank
• Card issuer
• Payment provider
may require additional processing time before funds appear in your account.
Processing times are controlled by the relevant financial institution and are outside KAELIROAY’s control.
For refund eligibility information, please review our Return & Refund Policy.
Payment Verification and Fraud Prevention
To help protect our customers and maintain store security, certain transactions may require additional review.
KAELIROAY may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where necessary due to:
• Suspected fraud
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual ordering activity
• Other reasonable security concerns
If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to applicable policies and payment-provider procedures.
Payment Privacy
Information provided during checkout may be processed by:
• KAELIROAY
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention providers
• Shipping or fulfillment providers where necessary
• Other service providers involved in completing your transaction
For information about how KAELIROAY collects, uses, and protects personal information, please review our Privacy Policy.
Independent payment providers may process information according to their own privacy policies.
Contact Us
If you have questions regarding:
• Payments
• Charges
• Discount codes
• Checkout issues
• Refund transactions
• Payment verification
please contact us:
Brand: KAELIROAY
Website:
kaeliroay.com
Legal Entity:
Shenzhen Ruihua Technology Co., Ltd.
Registered Address:
Room 1403, Jihua Building,
South Lane 2, Changfa Middle Road,
Bantian Community, Bantian Street,
Longgang District, Shenzhen City, China
Unified Social Credit Code:
91440300MAE9RELT78
Customer Support Email:
service@kaeliroay.com
Phone:
+8619907795717
For order-related payment inquiries, please include:
• Order number
• Email address used at checkout
• Transaction details
Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.
kaeliroay.com is owned and operated by Shenzhen Ruihua Technology Co., Ltd.
KAELIROAY — Scented Candles for Elevated Living.